We collect two types of information from users:

a. Non-Personal Information

This includes information that does not directly identify you. It’s collected automatically when you use the Site and helps us improve your experience. Examples include:

- Browser type and operating system

- Language preferences

- Pages visited and links clicked

- Time spent on the site

- Device type and screen resolution

- IP address (anonymized or de-identified when possible)

This data is aggregated and used for analytics, performance monitoring, and troubleshooting.

b. Personal Information

This includes any information that can directly or indirectly identify you. We may collect:

- Ticketing Information – When you purchase a ticket through Vivenu, we may receive your name, email address, billing/shipping details, and order info. Payment information is processed by Vivenu’s secure payment provider; we do not store your credit card data.

- Email Signup – If you subscribe to our mailing list, we collect your email address and any other information you provide, such as name or zip code.

- Device Data – Your IP address, geolocation (if shared), and other unique identifiers related to your session.

- Contact Forms or Inquiries – When you send us messages via contact forms or email, we may retain your name, email, and the content of your message.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To process your ticket orders and provide customer service

- To send you festival news, updates, and promotional content (only if you've opted in)

- To respond to your inquiries and provide support

- To understand site usage and improve functionality

- To detect, prevent, or investigate fraud or abuse

- To comply with applicable legal obligations

3. Legal Basis for Processing (Why We Collect It)

We process your personal information based on the following legal grounds:

- Contractual Necessity – To deliver the services you've requested, such as ticketing or event communications

- Legitimate Interest – To improve the Site, prevent misuse, and promote the festival

- Legal Obligation – To comply with laws, regulations, or tax reporting requirements

- Consent – When you voluntarily sign up for marketing emails or agree to share specific data (like location)

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

- Analyze traffic and usage patterns

- Remember your preferences

- Deliver relevant ads (if applicable)

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

6. Email Marketing

If you subscribe to our mailing list, we may send occasional emails about upcoming events, promotions, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

7. Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. Please take appropriate precautions when sharing information online.

8. Your Rights and Choices

Depending on your location, you may have the right to:

- Access or request a copy of the personal information we hold about you

- Request correction of inaccurate or incomplete information

- Opt out of marketing communications

- Request deletion of your information (where legally permitted)

To exercise any of these rights, contact us at: info@bornandraisedfestival.com

9. Third-Party Links

Our Site may contain links to third-party websites (e.g. ticket vendors, sponsors, or partners). We are not responsible for their privacy practices or content. Please review their policies before submitting any information.

10. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Modified” date. We encourage you to review this page periodically.